Help
Frequently asked questions
How do I track my shipment?
Enter your Capital Express tracking number (it looks like CE12345678LK) on the Track page. You can also use the tracking number given by our origin partner.
Why does tracking show only part of my name?
To protect your privacy, the tracking page shows only initials. We never show phone numbers, addresses or other personal details publicly.
How long will my shipment take?
Transit times depend on the origin, the service you choose, flight or vessel schedules and customs clearance. Ask us for an estimate for your shipment. We do not guarantee transit times.
How much will it cost?
Prices depend on weight, volume, origin, service and the type of goods. Request a quote and our team will reply with options.
Do you handle customs clearance?
Yes. We help with documentation and coordinate clearance for shipments arriving in Sri Lanka. Duties and taxes are set by Sri Lanka Customs.
Will I get updates?
If we have your email address or mobile number, we send updates when your shipment arrives in Sri Lanka, when it is out for delivery and when it is delivered.
What can I not send?
Some items are prohibited or restricted. See our Prohibited Items page and contact us if you are unsure.
Can I combine orders from several suppliers?
Yes. Our Warehousing & Consolidation service lets suppliers deliver to our partner warehouse at origin so we can ship everything together.